FAQ's
We have tried to list all the common questions to help you get the best out of your Coveted experience.
We hope that you will find the answer you are looking for below, but if not then please feel free to email your query to admin@coveted.co.nz and we'll get back to you as soon as we can.
- Payment -
Is it safe to order online?
Coveted uses the secure Payment Gateway Provider "PayPal", a global leader in online payment solutions with more than 153 million accounts worldwide. PayPal provides secure online credit card and debit card payment solutions.
What payment options do you accept?
Coveted accepts payment by debit or credit card.
When will I be charged?
When you reach the checkout page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If the payment is authorised, we will email you confirmation of your order soon afterwards. Payment will then be taken from your account.
If your payment is authorised, but we have a query with your order, we will email you to attempt to resolve the matter. If this is not possible, and we are unable to dispatch your order, a full refund will be issued back to your card. If your bank or card issuer does not authorise the payment, we will email you soon afterwards explaining this.
- Delivery -
When will my order arrive?
All NZ orders are sent by Courier where possible. Sometimes larger items will be sent by tracked parcel post. We will try our very best to dispatch all orders the following working day - We will notify you by email when your order has been sent and provide a tracking reference.
If you have not received your order within the time stated on your confirmation emial, please contact us at admin@coveted.co.nz with your query and order number.
Please note that occasionally, delays may occur that are outside of our control.
Do you deliver internationally?
Currently we only deliver within New Zealand.
- Returns -
What do I do if I need to return or exchange an item?
If you are not completely satisfied with your purchase, email admin@coveted.co.nz to notify us that you intend to return your item(s), we will email you back a returns form which must be completed and returned with the item(s).
You must return the item(s) in their original condition, with all their original packaging within 14 days of receipt. We will issue a full refund for the item(s) price once we have received the returned item.
Note - the value of refund will exclude shipping costs. Please note that items returned worn, with perfume or deodorant stains and/or odour, washed, or handled inappropriately, or returned outside of the 14 day return period will not be accepted and returned at the customer's expense.
Some products such as underwear or pierced earrings are non-returnable.
What if I receive a faulty or incorrect item?
If you have received a faulty item, or the item is not what you originally ordered, please email admin@coveted.co.nz quoting your order number, name and address, product details and the reason for return.
Please also advise whether you require a refund or a replacement. We will then respond via email on how to proceed with your return.
What is the process to get a refund?
Please allow up to 10 working days from the time we receive your return, for us to process your refund. Your refund will be credited to the same card used to make the original purchase.
Once we have processed your refund, we will email you confirmation. The time taken for the refund to be credited to your account will depend on your bank or credit card issuer.
Do I have to pay the postage to return my order?
If you are returning an item(s) to us for a refund or an exchange then you are responsible for paying the postage costs of the return.
Please note, the item is your responsibility until it reaches us. Coveted cannot be held responsible for items that get lost in the post whilst being returned.
Therefore, we recommend that you send your returns using a recorded or signed-for delivery service that insures you for the value of the goods.
Do you refund the delivery charge?
We do not refund the original cost of postage. You will be refunded the full value of the goods returned excluding the cost of delivery.
Further information on the return process can be found in Terms and Conditions.
- Stock -
Will you be getting any more in?
Unfortunately some items may be out of stock or may be removed from the website altogether if the line has been discontinued.
Coveted is a boutique store – in many cases we may have only one of a particular item in stock.
You can never guarantee how long an item will be there, or whether we will get more stock in... and when it's gone, it's gone.
Our advice to you is, if you see something you like, get it quick before someone else does!
What if I want an item that is out of stock?
If you are desperate to get hold of an item that is showing as ‘out of stock' please email admin@coveted.co.nz and we will try our very best to locate another for you if at all possible.
- Other Website Questions -
How does your sizing work?
As we have a variety of brands, sizing is likely to vary. Sizes are generally limited to small (UK size 8-10) medium (UK size 12) and large (UK size 14).
For certain items there will be other sizes available. Often garments are ‘one-size'. In this case, coveted will give its best assessment on sizing.
To give you assurance, we have a 14 day returns policy where you can get a refund or exchange (where available).
What happens when I register with coveted.co.nz?
This simply means that we collect your customer information such as name, email address and home address to ensure that we can give you the best possible service.
We will not pass on these details to third parties.
- Technical Problems -
I am experiencing technical problems with your site. What can I do?
We have tried hard to ensure that our website is fully functional, but sometimes errors can occur. If you are experiencing problems with our site, please email admin@coveted.co.nz and we will do our best to resolve the issue quickly for you.